Service and Support

Questions or a service problem?

Every now and then all systems will need maintenance or support. We take care of your questions and problems personally. Depending on what your problem is, our specialists for software, hardware or camera technology will be of help for all upcoming questions - directly at our customer hotline with remote maintenance or, if necessary, with support on site.


Tel.  0941 / 599 525-0
Fax  0941 / 599 525-99


Our representative in Switzerland:

Freudenbergstraße 101
8044 Zürich
Tel: + 41 (0)79 832 39 85

Our representative in the US:

Mondray Technologies Inc.
500 West Putnam Avenue, Suite 400
06830 Greenwich, CT, US


Furthermore we offer service for the following systems:

  • DermoGenius ultra (Rodenstock/Linos/Biocam)
  • DyaGenius (Biocam) upon request
  • DyaDerm (Biocam) upon request
  • EasyGenius (Biocam) upon request

We should like to point out that in the meantime for these systems there is only limited access available for spare parts. Maybe your service application may be answered negatively. We will be happy to informe you about alternative solutions!


Frequently asked questions (FAQ) for DermoScan products


Collage of two Dermoscan products

For many of our systems - even for Austria and Switzerland - we can offer  attractive leasing conditions . Don't hesitate to contact us for a not binding quotation of our leasing partner.