Service and Support
Questions or a service problem?
Every now and then all systems will need maintenance or support. We take care of your questions and problems personally. Depending on what your problem is, our specialists for software, hardware or camera technology will be of help for all upcoming questions - directly at our customer hotline with remote maintenance or, if necessary, with support on site.
Tel. 0941 / 599 525-0
Fax 0941 / 599 525-99
info(at)dermoscan.de
Our representative in Switzerland:
Freudenbergstraße 1018044 ZürichSwitzerlandTel: + 41 (0)79 832 39 85
info(at)dermoscan.ch
Our representative in the US:
Mondray Technologies Inc.
500 West Putnam Avenue, Suite 400
06830 Greenwich, CT, US
info@mondraytechnologies.com
www.mondraytechnologies.com
Furthermore we offer service for the following systems:
- DermoGenius ultra (Rodenstock/Linos/Biocam)
- DyaGenius (Biocam) upon request
- DyaDerm (Biocam) upon request
- EasyGenius (Biocam) upon request
We should like to point out that in the meantime for these systems there is only limited access available for spare parts. Maybe your service application may be answered negatively. We will be happy to informe you about alternative solutions!
FAQs
Frequently asked questions (FAQ) for DermoScan products
For many of our systems - even for Austria and Switzerland - we can offer attractive leasing conditions . Don't hesitate to contact us for a not binding quotation of our leasing partner.